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Frequently Asked Questions
We welcome inquiries from booksellers. To join the Pendragon family, please contact us by emailing email@example.com or calling us at 877.656.6381.
Eurospan is now our international distributor, providing high-quality sales and distribution services to academic, professional, and reference publishers in the United Kingdom, continental Europe, Australia, Ireland, the Middle East, and Africa. If you are located in one of the following countries, please place your order through Eurospan by clicking here or by telephoning +44 (0)1767 604972.
Unless otherwise agreed upon, the following dealer volume discounts from list will apply to your invoice:
All our prices listed are subject to change without notice.
You may request permission to return any book purchased directly from Pendragon Press within 60 days of delivery for credit against new purchases made within the next 90 days. Return requests must include the original invoice number and date. Shipping charges are not refundable. Returns for overstock will be accepted and must include our Return Merchandise Authorization Number. Books must be returned in original shrink wrap and salable condition and shipped prepaid. Credits are pending until we receive the books, and if required, you must submit proof of delivery to our warehouse in order for credit to be issued. Authorized returns that are not in original shrink wrap or not in salable condition will not be credited. Out-of-print returns will not be credited. No returns can be accepted after 60 days from date of delivery. Please contact us at firstname.lastname@example.org to request further information.
Adjustments for short shipments or otherwise unsatisfactory merchandise must be requested within 15 days of delivery. Please contact us at email@example.com, by calling (518)325-6100 or by faxing (518)325-6102 with your requests. We reserve the right to examine any merchandise claimed as defective, and to inspect merchandise and shipping records in shortage claims.
All orders must be prepaid unless credit has been established with Pendragon Press. You can download our credit application by clicking here. After we have verified your credit status, we may extend net 30 day terms.
All sales and payments will be denominated U.S. dollars. Payments by check must be drawn on a US Bank. We also accept Visa and MasterCard, PayPal and Money Orders. If you wish to phone or fax your credit card information to complete your purchase, please use the following numbers:
Toll Free: 877.656.6381
There will be a $35.00 fee added to your account for any returned check. Bank charges accrued from any other manner of payment will be added to your account unless other arrangements have been confirmed in advance.
Pendragon Press reserves the right to assess late charges on accounts which are past due at the rate of 1.5% per month (18% per annum). Accounts more than 120 days in arrears may be referred for collection and no further shipments will be made. To avoid misunderstandings, please contact us immediately with questions about your account.